Department of Labor (DOL) Registered Apprenticeship Program

Sonepar Counter Sales Training Program-12 WeeksThe primary goal of this training program is to provide a comprehensive learning experience for new or seasoned Counter Sales Associates, that includes online training, job shadowing, manager guidance and support, and a structured timeline, so that Counter Sales Associates become more productive, sooner.Program OverviewThe Counter Sales Training Program is a 12 Week structured program, where the manager, associate and others work in a collaborative manner to ensure a successful training experience. And though this training program isn’t necessarily a one-size-fits all, as the training will be structured based on the experience and background of the associate coming to the role, it provides a solid foundation for job success.Program ObjectivesBy participating in the Counter Sales Training Program, the associate will:• Develop a basic understanding of electricity generation, transmission, and distribution. • Gain product knowledge to accurately answer customer questions, provide helpful information, resolve issues efficiently, and ultimately deliver a positive customer experience.• Learn basic navigation in Viking Electric’s ERP system to improve efficiency, order tracking, bids, inventory, and more.• Acquire effective communications skills to handle customer inquiries, leading to higher customer satisfaction and loyalty.• Become familiar with Sonepar primary vendors and manufacturers to effectively troubleshoot customer issues related to product quality, availability, and sourcing.• Gain a full understanding of their day-to-day activities and responsibilities.

What You’ll DoAs a Counter Sales Associate, you’ll be the welcoming face that contractors turn to when purchasing electrical products at our branch. Your role is crucial in ensuring they quickly find what they need to get back to their job sites. If you enjoy interacting with customers and learning about a variety of products, this could be the perfect fit for you.On a typical day, you will:Take orders in person, over the phone, and through emailGreet and assist customers as they enter the branchCollaborate with customers to fulfill order requestsLoad orders into customers’ vehicles or delivery trucksProvide product information to customers (training will be provided)Assist colleagues in the back-of-store warehouse as needed.What You BringRequirements:High school diploma or GED equivalentAbility to lift and carry objects that may weigh up to 75 pounds (moving with equipment)Basic computer skills for entering ordersWillingness to learn about our products through on-the-job trainingMust be authorized to work in the United States without VISA sponsorship now or in the futurePreferred, but not required:Previous sales or retail experiencePrevious customer service experienceWhat We Offer YouWe offer great family-friendly benefits to full-time associates:Healthcare plansDental & visionPaid time offPaid parental leave401(k) retirement savings with company matchProfessional and personal development programsTuition ReimbursementOpportunity to become a shareholderEmployer-paid short- and long-term disabilityEmployer-paid life insurance for spouse and dependentsRobust wellness programGym reimbursementEmployee Assistance Program (EAP)