ATEK Mission-Critical Supply Chain Operations Program - Customer Service & Warehouse Operations Specialist

The Customer Service & Warehouse Operations Specialist role at ATEK Distribution, LLC provides transitioning service members with hands-on experience in supply chain operations, customer support, and distribution logistics within a fast-paced, mission-critical environment.Participants will develop practical skills in order processing, inventory management, warehouse operations, and customer relationship support, while gaining exposure to government and commercial procurement processes. This role supports daily business operations by ensuring accurate order fulfillment, timely communication with customers and vendors, and efficient coordination of incoming and outgoing materials.Through structured training and real-world application, participants will learn how to operate within a high-performance distribution company that supports federal, utility, healthcare, and enterprise clients. The program emphasizes accountability, attention to detail, and operational excellence, preparing participants for careers in supply chain management, logistics, customer service, and operations.

Position OverviewThe Customer Service & Warehouse Operations Specialist supports daily operations at ATEK Distribution by coordinating order processing, inventory control, warehouse activities, and customer communication. This role provides hands-on experience in supply chain operations and distribution within a fast-paced, mission-critical environment supporting government, utility, healthcare, and enterprise customers.Key ResponsibilitiesCustomer Service & Order ManagementProcess customer orders accurately and efficiently using internal systemsCommunicate order status, shipment updates, and issue resolution with customersSupport inbound inquiries via email and phone in a professional and timely mannerCoordinate with sales, vendors, and internal teams to ensure order accuracy and fulfillmentWarehouse OperationsReceive, inspect, and verify incoming shipments against purchase ordersPick, pack, and ship customer orders with a high level of accuracyMaintain organized warehouse layout and ensure materials are properly storedAssist with cycle counts and inventory management processesInventory & Logistics CoordinationTrack inventory levels and report discrepancies or shortagesSupport procurement and replenishment activitiesCoordinate inbound and outbound shipments, including carrier schedulingEnsure proper documentation for shipments, including packing slips and trackingOperational ExcellenceFollow standard operating procedures (SOPs) for order fulfillment and warehouse activitiesMaintain a clean, safe, and organized work environmentIdentify process improvement opportunities to increase efficiency and accuracySupport compliance with company policies and government contracting requirementsTraining & Development Areas (SkillBridge Focus)Supply chain fundamentals and distribution operationsInventory management systems and order lifecycle processesCustomer service best practices in a B2B environmentWarehouse operations, logistics coordination, and fulfillment workflowsExposure to government and commercial procurement processesBasic QualificationsActive-duty service member eligible for DoD SkillBridge ProgramStrong attention to detail and organizational skillsAbility to communicate clearly and professionallyWillingness to learn and operate in a fast-paced environmentBasic computer skills (Microsoft Outlook, Excel, and business systems)Preferred SkillsPrior experience in logistics, supply chain, or warehouse operations (military or civilian)Familiarity with inventory systems or ERP platformsAbility to lift and move materials as needed (typical warehouse activity)Team-oriented mindset with a strong work ethicWork EnvironmentCombination of office and warehouse settingFast-paced, team-oriented environment with a focus on execution and accountabilityHands-on role involving both administrative and physical tasksCareer OutcomesThis SkillBridge role prepares participants for civilian careers in:Supply Chain & LogisticsWarehouse & Operations ManagementCustomer Service & Account SupportProcurement & Distribution