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Position: Customer Success Manager Mandatory: Cyber Security and/or Network Security ExperienceThe Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.Responsibilities/What You’ll DoTake ownership of your accounts, be the advocate for, and champion their needs into ZscalerWork with cross-functional teams to own and ensure customer deployments have completed quickly and efficientlyThrough monthly and quarterly interaction become the trusted advisor to your customersWork with the Customer to understand and ensure their business objectives are realized.Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the serviceAs trusted advisor recommend ways your customer can get more value from the service.Ensure you are aware of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.Other duties as assigned

Minimum Qualifications3+ years experience in a customer-facing role, such as Solution Delivery, Practice Management, Customer Success Management, Technical Account Management, or Solutions Engineering.2+ years of fundamental knowledge of two or more of the following technologies:Cloud Services Architectures & SolutionsWeb-based Security, Networking, & Infrastructure SolutionsA background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.