Member Support Representative

The objective of our program is to ensure that participants are trained and equipped with the required skills to conduct inbound video verification calls with members, ensuring a friendly and professional experience, verify member identities across multiple communities by requesting and validating required documentation, address member inquiries and concerns related to the verification process, assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution, embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals, adhere to the companies Quality Assurance program and the associated policies, collaborate with team leads and management to enhance the verification process, and stay updated on company policies, procedures, and industry regulations

ID.me is the leading secure digital identity network, enabling individuals to prove and share their identity online. As a Member Support Representative, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.