IT Support Specialist - Internship

An IT Support Specialist is responsible for executing a variety of IT maintenance and support tasks across the department. These responsibilities encompass working within networking, service desk, cybersecurity, and enterprise software teams. This position offers the participant an extensive understanding of IT operational processes and procedures, while assisting IT professionals with their daily tasks. The role is pivotal in ensuring the integrity, security, and efficiency of IT services and infrastructure, contributing significantly to the department's overall mission readiness and operational effectiveness.

Welcome Program: (3 Days)• New Intern Orientation• Site Familiarization• Technology/Site Access Issue• Meet The TeamStage 1: Service Desk Fundamentals (8 Weeks)• Two Week Introductory Learning / Four Weeks of Hands-On Experience• Learn the processes and workflow procedures of a help desk environment.• Understand IT service management tools and ticketing systems.• Gain familiarity with common hardware and software issues, troubleshooting steps, and solutions.• Develop skills in customer service and technical support over phone, email, and chat.• System basics of workstations and servers.• Work alongside experienced IT technicians, leads, and managers.• Foster positive relationships and contribute to a collaborative team effort.Stage : Business Fundamentals (2 Weeks)• Manufacturing Operations: Gain insights into how manufacturing processes impact IT service needs, particularly with respect to maintaining system availability and troubleshooting.• Program Management Operations: Understand the basics of aerospace program management frameworks and how IT support aligns with aerospace program delivery timelines, milestones, and the regulatory environment.• Engineering Operations: Learn how IT systems underpin engineering workflows, supporting tasks like CAD operations, software development, and data modeling.• Enterprise Operations: Familiarize yourself with enterprise IT functions that encompass data management, business continuity, compliance, and overall service delivery.• Data Operations: Explore how data is collected, processed, and analyzed within business operations. Develop an understanding of database management, data security, and business intelligence reporting.Stage 2: Network and Systems Support (7 Weeks)• One Week Introductory Learning / Four Weeks of Hands-On Experience• Learn the setup, management, and troubleshooting of network devices and systems.• Understand protocols, IP configurations, and the use of network monitoring tools.• Work with routers, switches, and firewalls to understand secure and efficient network operations.• Assist in documenting network statuses and maintaining system updates.• Foster positive relationships and contribute to a collaborative team effort.• Practice safety and security measures to prevent unauthorized access and data breaches.Stage 3: Linux/Docker Basics (2 Weeks)• One Week Introductory Learning / Four Weeks of Hands-On Experience• Learn the fundamentals of Linux operating systems, including command-line operations, file system navigation, and basic scripting.• Gain hands-on experience with Docker, focusing on container creation, management, and deployment.• Explore how to set up Docker environments, including managing Docker images and containers.• Understand best practices for maintaining and securing Linux servers and Docker containers.• Work alongside experienced IT professionals to troubleshoot common issues in Linux and Docker environments.• Assist in developing and maintaining documentation for Linux and Docker configurations, standard operating procedures, and best practices.• Foster positive relationships and contribute to a collaborative team effort.• Practice security protocols relevant to Linux and Docker, emphasizing system hardening and vulnerability mitigation.Stage 5: Enterprise Systems Support (5 Weeks)• One Week Introductory Learning / Three Weeks of Hands-On Experience• Learn about advanced IT operations including data management, backup procedures, and cloud services.• Understand the role of the IT service desk in managing virtual environments and remote support tools.• Assist with system migrations, upgrades, and integration projects.• Gain exposure to IT project management and the creation of service documentation.End of Program Feedback (2 Days)