Transitioning Members Internship - Job Training Program
Job Training All branches
Website provided by the program.
At a glance
- Open to
- All branches
- Format
- In person
- Length
- Duration not listed
- Locations
- 1 location in Tennessee
- Job locations
- Tennessee
- Career field
- Installation, Maintenance, and Repair, Transportation and Material Moving, Business and Financial Operations, Office and Administrative Support, Computer and Mathematical, Sales and Related, Management
About the program
Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.
Jobs this program prepares you for
What You’ll Do: Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried. Receive and address incoming calls via pre-defined call queues and satellite communications. Review and address email messages and take appropriate actions. Access OEM websites to review action codes from units and take appropriate steps to resolution. Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues. Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed. Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM. Obtain estimates and scrutinize repair costs; authorize repairs and work performed. Follow up for repair completion and payment. Ensure all Warranty parts are shipped and tagged to the appropriate terminal. Code all RCC and WO events appropriately. Perform other duties as assigned. Participate in 1 on 1 Coaching and Team Meetings
Eligibility & prerequisites
What We’re Looking For:EducationHigh School Diploma, GED, or equivalent experience required.ExperienceMinimum of 1-year call center and/or customer service experience required.Previous experience with Microsoft Office, Excel, Outlook preferred.Skills/CertificationsAbility to ask probing questions based on mechanical triage to understand the issue.Basic knowledge of U.S. Geography helpful.Bilingual a plus.Negotiation SkillsCritical ThinkingProblem-SolvingMultitask, ability to navigate through multiple systems & screens
Locations & contacts
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- Chattanooga, TNChristina Gindicgindi@usxpress.com
How to apply
- Contact the provider using the website or email above. Ask about openings, start dates, and the application.
- Confirm eligibility. SkillBridge is generally for service members within 180 days of separation who have their command's approval.
- Get your unit commander's authorization following your branch's SkillBridge process. Start early; approvals take time.
- Read reviews from past participants on Rate My SkillBridge.
Policy details: official DoW SkillBridge site · our FAQ