Independent directory. Not affiliated with or endorsed by the U.S. Department of Defense (Department of War). Owned and maintained by the nonprofit Creating Coding Careers.About this site
SearchSaved
Menu
Nihon Kohden America, LLC.

Job Training Program

Job Training All branches
Visit us.nihonkohden.com Email the program

Website provided by the program.

At a glance

Open to
All branches
Format
In person
Length
Duration not listed
Locations
1 location in California
Job locations
California
Career field
Installation, Maintenance, and Repair, Business and Financial Operations, Healthcare Support, Sales and Related, Management
Nearest installation
Nihon Kohden America, LLC.

About the program

The Strategic Technical Account Manager (STAM) owns an assigned client relationship from a technical services perspective post installation. The STAM is the focal point/contact for an assigned key client and assigned sites on either a sustaining or issue related basis. The STAM is a liaison for the client to NK internal teams as required for any issue related activity, acting as a technical subject matter expert for the Nihon Kohden products. This is a highly technical role that requires deep technical understanding of Nihon Kohden products and their integration with customer IT and customer information systems. In the case of customer issues, the STAM is responsible for hands on debugging and coordinating the resolution of the issues – coordinating with the appropriate internal NK support and/or engineering teams.This is a high touch contact role designed to drive proactive improvement and maintain an actively managed relationship with the assigned client account. The STAM will work in partnership with the sales AE’s and all other team members with assigned responsibility as the technical service focused representative. The STAM will assist the account AE to conduct quarterly QBR’s with client representatives to review past daily activities and issues reported, and to use that information in partnership with NK clients to improve their overall experience, relationship, and satisfaction. In general, a STAM will be assigned to a specific strategic client, or at the discretion of executive leadership, to other clients for other reasons.

Jobs this program prepares you for

• Serve as the primary point of contact for assigned accounts as a service focused technical representative.• Proactively manages the client relationship from a services and support delivery perspective ensuring client satisfaction.• Lead and hands-on onsite support activities related to troubleshooting and resolution of issues on behalf of their assigned client.• Coordinate with internal NK teams to ensure successful completion of support tasks and activities related to reported issues or processes in support of their assigned clients.• Ability to effectively participate and technically advise multiple complex patient monitoring teams.• Adhere to all company policies, procedures, and business ethics codes.• Duties may be modified or assigned at any time based on business need.

Eligibility & prerequisites

• Bachelor’s degree in engineering or related discipline; relevant education and experience accepted in lieu of degree• Network certification (e.g., Cisco) preferred• Solutions Architect certification (e.g., AWS) preferred• 5+ years of experience in networking, network design, and network issue troubleshooting• Enterprise software development experience• Client relationship management experience• Service project management experience • Previous experience as a software engineer, service manager, or solutions architect preferred• A high degree of experience in a high touch customer focused technical organization• Level and compensation depends on location, experience, education and skills• Strong technical knowledge of products and systems• Proficient with Microsoft Office suite, and other relevant programs pertaining to products• Strong analytical and problem-solving skills• Ability to make and commit to appropriate decisions in a timely manner• Excellent verbal and written communication skills• Excellent planning and organizational skills• Excellent conflict management skills• Ability to work cohesively with various specialties including construction, IT, electrical, and similar• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English• Able to work effectively both independently and in a collaborative team environment

There are two positions available. Individuals will need to be based close enough to Irvine, California so they can commute to our office for the internship.

Locations & contacts

Loading map…

How to apply

  1. Contact the provider using the website or email above. Ask about openings, start dates, and the application.
  2. Confirm eligibility. SkillBridge is generally for service members within 180 days of separation who have their command's approval.
  3. Get your unit commander's authorization following your branch's SkillBridge process. Start early; approvals take time.
  4. Read reviews from past participants on Rate My SkillBridge.

Policy details: official DoW SkillBridge site · our FAQ

Cushman & Wakefield
Internship

Engineering and Maintenance Internships - Internship Program

  • 21 locations in 13 states · Jobs nationwide
  • Duration not listed
  • In person

All branches

To be considered for DOD SkillBridge opportunity, the candidate must fill out a survey that is found on our SkillBridge website (https://careers.cushmanwakefield.com/global/en/skillbridge) for tracking purposes. This survey helps…

Visit provider websiteDetails
Cushman & Wakefield
Internship

Professional, Administrative and Management Internships - Internship Program

  • 21 locations in 13 states · Jobs nationwide
  • Duration not listed
  • In person

All branches

To be considered for DOD SkillBridge opportunity, the candidate must fill out a survey that is found on our SkillBridge website (https://careers.cushmanwakefield.com/global/en/skillbridge) for tracking purposes. This survey helps…

Visit provider websiteDetails