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Iowa Department of Workforce Development

IT Help Desk Agent - Internship

Internship All branchesNational Security
Visit workforce.iowa.gov Email the program

Website provided by the program.

At a glance

Open to
All branches
Format
Hybrid
Length
91 - 120 days
Locations
1 location in Iowa
Job locations
Iowa, Illinois
Target MOS/ratings
Open to All

About the program

Mechdyne Corporation - IT Help Desk Agent: What You'll Do:• Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues• Work across several different unique client environments• Proactively work towards Key Performance Indicators• Adhere to industry security standards, diligently protecting company, client, and personal information

Jobs this program prepares you for

Mechdyne Corporation - IT Help Desk Agent: IT Help Desk Agent Job DescriptionAt Mechdyne, we don’t just solve IT problems—we create solutions that empower businesses and keep technology running smoothly 24/7. As an IT Help Desk Agent, you’ll be part of a dynamic and supportive team that thrives on problem-solving, collaboration, and continuous learning.We are looking for motivated IT professionals with a passion for customer service and technical troubleshooting. If you're ready to expand your expertise and work in a fast-paced, multi-client environment, Mechdyne is the place to grow your career.

Eligibility & prerequisites

US Citizens; Able to pass drug test; Perform well during their internship; Successfully pass Mechdyne's hiring assessments. Opportunities in Marshalltown, Iowa or Naperville, Illinois.

APPLICATION PROCESS: This SkillBridge internship opportunity is managed by Iowa Workforce Development. In order to begin the process please complete a SkillBridge Service Member Application at the link below and be sure to select Mechdyne Corporation and the IT Help Desk Agent opportunity. Once received a member of the Mechdyne team will reach out to you to further discuss your interest and any additional opportunities that may align with your end goals. https://seam.ly/5dOpQgZ8

Locations & contacts

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How to apply

  1. Contact the provider using the website or email above. Ask about openings, start dates, and the application.
  2. Confirm eligibility. SkillBridge is generally for service members within 180 days of separation who have their command's approval.
  3. Get your unit commander's authorization following your branch's SkillBridge process. Start early; approvals take time.
  4. Read reviews from past participants on Rate My SkillBridge.

Policy details: official DoW SkillBridge site · our FAQ