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Department of Homeland Security (DHS) - Cybersecurity and Infrastructure Security Agency (CISA)

ASM Customer Support - In Person OJT

Job Training All branchesDefense Industrial BaseNational Security

Website provided by the program.

At a glance

Open to
All branches
Format
In person
Length
151 - 180 days
Locations
1 location in Virginia

About the program

A member of the Cybersecurity and Infrastructure Security Agency’s Logistics team supports CISAs efforts to enhance the security, resiliency, and reliability of the Nation’s cyber and physical infrastructure. Students will learn the centralized logistics programs that support a diverse mission and workforce that spans the entire nation.

Jobs this program prepares you for

There are two vacancies for this role. This role is located the in Arlington/Ballston/NCR. You will be joining Cybersecurity and Infrastructure Security Agency’s (CISA)/Cyber Security Division (CSD)/Vulnerability Management (VM) Sub-Division/ Attack Surface Evaluation (ASE) Branch as a member of the Automated Testing Capability Section supporting the Attack Surface Management effort. This team supports CISA’s efforts to enhance the security, resiliency, and reliability of the Nation’s cyber infrastructure. The service member will participate in a minimum of a 180-day program where they will help enhance current customer support processes. Additionally, they will gain hands-on experience with general cybersecurity practices, supporting project management, and communication skills.

Eligibility & prerequisites

There are two vacancies for this role. Participant must be in the NORVA / NCR area. Secret clearance required. Must have minimum 2 years’ experience performing duties associated with: IT project management, service desk/help desk, customer support or business process analysis and improvement. Has attention to detail, good customer service skills, strong oral and written communication skills and strong problem-solving abilities. Desired experience for a familiarity with automated business processes tools such as ServiceNow or Atlassian (Jira). General cybersecurity knowledge is a plus.

TO APPLY: Tailor a resume outlining the requirements and role description. Title the email "ASM Customer Support Skillbridge Opportunity." Address the email to veterans@mail.cisa.dhs.gov. Include your anticipated Skillbridge availability dates (start & finish) in the body of the email.

Locations & contacts

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How to apply

  1. Contact the provider using the website or email above. Ask about openings, start dates, and the application.
  2. Confirm eligibility. SkillBridge is generally for service members within 180 days of separation who have their command's approval.
  3. Get your unit commander's authorization following your branch's SkillBridge process. Start early; approvals take time.
  4. Read reviews from past participants on Rate My SkillBridge.

Policy details: official DoW SkillBridge site · our FAQ