Management Analyst/Program Analyst - On-the-Job Training

Management Analyst/Program Analyst - National Cemetery Administration (NCA)

Priority Hiring Areas: The preferred skills for the NCA Management Analyst/Program Analyst position are: • Program and Project Management: Demonstrates advanced analytical and critical thinking skills. Develops and implements processes to accurately manage projects and programs across all service lines. Manages special programs and projects for senior staff as requested and assigned. Effectively communicates project status. Strong work ethic, reliability, and elevated level of diligence.• Program Administration: Performs review and analysis of policies and processes. Takes appropriate steps to ensure proper administration of programs and assignments. Possesses skills in applying qualitative and quantitative methodologies for measuring effectiveness and productivity. Advises staff regarding action to enhance workforce efficacy. Makes use of available software tools. • Customer Service: Works and communicates with clients and customers on extremely sensitive and confidential information. Flexible and adaptable in responding to customer’s and co-worker’s needs. Solution-oriented by focusing on possible resolution to problems and issues. Consistently communicates with customers in a prompt, friendly, courteous, tactful, and helpful manner to facilitate the work accomplishment of the team. • Organizational Savvy: Exercises a solid understanding of internal office politics and the impact on decisions made when writing guidance or planning program initiatives. Demonstrates political awareness and ensures actions or communications successfully navigate controversial situations or personalities. Maintains confidentiality of items that are not appropriate for sharing prematurely before final decisions are made or information not known to others. • Training: Willingness to continually learn and advance career staying abreast of current laws and regulations, work processes, policies and procedures, and computer applications to provide optimum service to customers.