Help Desk IT Support Engineer

The objective of our program is to ensure participants are trained with the knowledge, skills, and ability to provide technical support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications, diagnose and resolve problems with computers, telephony, and network systems, conduct IT onboarding for new hires, create/manage user accounts, ensure configurations meet departmental needs, set up and configure equipment for new staff across North America, including provisioning and verifying with Hiring Managers, resolve vulnerability and non-compliance issues directly with end users, document solutions for future reference, route complex issues to relevant IT teams when necessary, maintain clear communication to keep users informed throughout the issue resolution process, participate in an on-call rotation to provide after-hours support as needed, and manage the local inventory of IT hardware.

We are seeking an experienced Help Desk IT Support Engineer to join our Tenable team in Columbia. You will provide on-site support at our office and remote assistance for the wider North America region. Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, and ensuring smooth tech operations daily.