Data Analyst (Analytics Leader)

Job Posting: IT Technician (SkillBridge Fellowship)Location: Austin, TexasPay Rate: $25-$35 per hour (upon completion of SkillBridge fellowship)Position Type: In-person, full-timeEligibility: Transitioning service members within the last 180 days of active duty and eligible for SkillBridge________________________________________Company Overview:Join a dynamic and innovative tech team in Austin, Texas! This is an exciting opportunity for transitioning service members to gain hands-on experience in a fast-paced environment at a rapidly-growing startup. We are dedicated to fostering professional growth and skill development as part of our SkillBridge fellowship program.

Role Overview:As an IT Technician, you will provide essential deskside and remote IT support to our growing teams. This position demands a proactive problem solver with a strong technical foundation and exceptional customer service skills, capable of handling a variety of technical challenges ranging from hardware and software support to network issues.________________________________________Key Responsibilities:• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.• Troubleshoot and resolve escalated technical issues promptly and effectively.• Assist with network configurations, including routers, switches, firewalls, and VPNs.• Perform routine system maintenance, including software updates, security patches, and backups.• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.• Guide and mentor Tier 1 technicians to enhance their technical skills and customer service.• Document and track support tickets using a helpdesk management system, ensuring accurate resolutions documentation.• Stay up-to-date with emerging IT trends and technologies to provide innovative solutions.• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.• Ensure adherence to security best practices related to data protection and access control.• Work closely with cross-functional teams, including IT, sales, engineering, and product development.________________________________________Qualifications:• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).• 3+ years of experience in a technical support or similar IT role.• Proficient in troubleshooting hardware, software, and networking issues.• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).• Familiarity with ticketing systems and helpdesk management tools.• Excellent communication and customer service skills, with the discipline to explain technical issues to non-technical users.• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.________________________________________Preferred Qualifications:• Familiarity with Department of Defense (DoD) or military industry projects.• Knowledge of autonomous systems or maritime technology.• Experience with Microsoft Intune or ServiceNow is advantageous.