PFPA - Pentagon Operation Center (POC) - Job Training Program

Understand the roles and duties of a public safety telecommunicator (PST) Describe and understand professionalism, ethics, and legal concepts as it relates to a PST. Identify and explain the operation of communication equipment and resources. Demonstrate communication and interpersonal skills. Describe guidelines and operational standards of incident classification and prioritization. Identify and perform the operational skills of a call-taker. Identify and perform the operational skills of a dispatcher. Understand the basic principles of law enforcement, and dispatch processes. Understand the basic principles of emergency medical services (EMS), and dispatch processes. Understand the basic principles of fire services, and dispatch processes. Understand the basic principles of emergency management and homeland security. Comprehend stress management techniques for PSTs.

Telecommunications Equipment Operator, GS-0390-7/8/9Under general supervision, Public Safety Dispatchers perform operational duties required in dispatching law enforcement, fire, and medical personnel and equipment. Public Safety Dispatchers answer 9-1-1, emergency, and non-emergency calls; interview callers to determine nature and priority of each call; and transmit messages via radio, data terminals, and phone. The Pentagon Operations Center operates on a 7-day, 24-hour basis and Public Safety Dispatchers are required to work a variety of schedules including nights, weekends, and holidays.