Assistant Installation Manager

•Candidates for this and every DOD Skillbridge opportunity with Leaf Home can intern from 60 – 180 days. •Candidates must be able at least 11-months away from separation of service. •If you are a military spouse register with the Department of Defense’s Military Spouse Career Accelerator Pilot (MSCAP) by creating an account at https://spouseworks.militaryonesource.mil/portal/ and you can start an internship with Leaf Home immediately. •During the internship an assigned supervisor will evaluate the candidate’s performance and their potential to be hired upon completion of the internship.

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network. Essential Duties and Responsibilities: •Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible •Identify opportunities in daily operations to pull forward jobs and maximize speed to installation •Work with the customer to schedule jobs based on installer availability and customer preferences •Review and publish daily installation and service reports to identify wins and opportunities for improvement •Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion •Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call •Train, coach and develop installation employees and contractors both in the office and in the field •Improve subcontractor retention rates through impactful training and engagement •Responsible for driving proficiency and efficiency amongst installation subcontractors •Works with the Field Trainer on individual performance, abilities, and capacities of the installers •Partner with leadership on identifying systemic training gaps and propose solutions to address gap •Collaborate with all office and corporate functional teams •Recruit subcontractors as needed to expand installation capacity •Must hold a valid driver's license. •Performs other duties as assigned by supervisor.