Gurobi Technical Account Management

At Gurobi, a Technical Account Manager (TAM) guides prospective customers through the integration mathematical optimization technology into enterprise systems. TAMs leverage their extensive technical product expertise and experience to provide advice on implementation decisions and system architecture. TAMs ensure the efficient utilization of optimization technology, maximizing business value while considering cost-effectiveness and scalability. You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. This collaborative environment exposes our TAMs to various optimization applications and industries, facilitating continuous professional development. TAMs interact with diverse audiences ranging from business leaders to technical experts, therefore, effective communication skills are essential. TAMs aim to become trusted advisors throughout the customer engagement process via continuous learning and intellectual curiosity. Interpersonal skills include coaching and delivering tailored workshops, webinars, and hands-on training. New TAMs receive 6 months of extensive technical training and peer mentoring from our team of experts.

• Actively engage in calls and meetings with potential customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth architecture and sizing recommendations. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers in constructing a compelling business case. • Create materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.