Patient Counselor

Our MissionTo improve the health and well-being of eastern North Carolina.Our VisionTo become the national model for rural health and wellness by creating a premier, trusted health care delivery and education system.Voyage to ExcellenceECU Health is a health care system with one goal — Excellence. Success means excellence in the experiences we create, the quality of care we provide and the financial decisions we make. We have the competencies and capabilities to create Excellence in all that we do. Our leadership has affirmed and endorsed this goal for our system. High Reliability OrganizationECU Health strives to be a high reliability organization (HRO). HROs are mindful organizations with the capability to perform to the highest standard consistently over time using principles of anticipation and principles of containment to prevent, detect, and correct unexpected events. ECU Health builds and sustains high reliability through safety habits, safety huddles, leader connections and follow up that provide opportunities to foster engagement with two-way, transparent communication to develop and sustain authentic "power with" relationships. Leaders and team member's thoughts and actions reflect the understanding that how we structure relationships with each other and our patients is the key to living our mission, vision and values. This embodies the Big E Experience; that how we experience each other is how our patients and families experience us. Through living and modeling our values we will achieve the quadruple aim: providing exceptional and affordable care for healthier communities while attending to the well-being of our teams. These practices are intended to achieve excellence for patients, team members, and the communities we serve.

Job SummaryProvide quality customer service to all telephone and walk-in patients seeking assistance/information via ECU Health - Central Business Office. Proactive pursuit of self-pay accounts. Financial analysis of underinsured and uninsured patientaccounts to include review for unidentified third party pay potential or financial assistance. Evaluate incoming correspondence to determine appropriate response to requests, inquiries and complaints. Prepare collection summary to refer accounts for after hours calls. Performs other related responsibilities as required or requested. Demonstrates service excellence.