Customer Experience Professional - Internship
Internship All branches
Website provided by the program.
At a glance
- Open to
- All branches
- Format
- In person
- Length
- 121 - 150 days
- Locations
- 1 location in North Carolina
- Job locations
- North Carolina
- Target MOS/ratings
- All
About the program
DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.
Jobs this program prepares you for
This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment. Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows. Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.
Locations & contacts
Loading map…
- Durham, NC 27710Rob Kaplanskillbridge@dan.org
How to apply
- Contact the provider using the website or email above. Ask about openings, start dates, and the application.
- Confirm eligibility. SkillBridge is generally for service members within 180 days of separation who have their command's approval.
- Get your unit commander's authorization following your branch's SkillBridge process. Start early; approvals take time.
- Read reviews from past participants on Rate My SkillBridge.
Policy details: official DoW SkillBridge site · our FAQ