Help Desk Support

The DoW SkillBridge internship program with Delaware Nation Industries (DNI) provides transitioning service members the opportunity to gain hands-on experience across multiple information technology disciplines in a real-world government contracting environment.DNI is a DoW SkillBridge Industry Partner supporting federal customers including the Department of Defense and other agencies, delivering solutions across enterprise IT, cybersecurity, and mission support services.This program is designed to bridge military experience into civilian IT careers through structured training, mentorship, and practical application, with potential for full-time employment upon completion.

Internship Tracks / Functional AreasParticipants may rotate through or specialize in one or more of the following IT areas:Help Desk / IT SupportProvide Tier 1–2 technical support to end usersTroubleshoot hardware, software, and network issuesDocument incidents using ticketing systemsSupport user account management and system accessSystems AdministrationAssist with administration of Windows/Linux environmentsManage user accounts, permissions, and group policies (e.g., Active Directory)Perform system maintenance, patching, and monitoringSupport virtualization and cloud-based environments