Level 1 Computer Technician - Job Training Program

The training program will prepare the service member for an entry-level IT support role. Training includes troubleshooting hardware/software issues, network fundamentals, system imaging, and customer service skills.

Level 1 Support Technicians are integral members of the Support team. Technicians provide remote and onsite support within the scope of end-user desktop software issues and repairing/replacing hardware. The technician handles support issues via phone, email, or ticket system. Examples of Duties and responsibilitiesAssist with end users’ requests via support tickets, phone calls, and direct emailsConnect to desktops remotely to diagnose and resolve issuesMaintain record of all work performed, original issues, and resultResearch unclear issues using references and Internet forumsTroubleshoot issues on Windows and MAC operating systemsAssist with Office and Outlook configurationTransfer user profiles between workstationsInstall PCs, equipment, and peripheralsDiagnose and repair/upgrade hardware issuesPrep PCs for use; securely dispose of old PCsAssist with printer, fax, copier, and scanner issues and/or repairWork with vendors and third-party companies on issuesPerform software upgrades/updates