Customer Service Representative I

Buyers Products Company, a leading manufacturer in the work truck industry, is searching for a Customer Service Representative to complement the skills and talents of our Customer Service Team.The Customer Service Representative is responsible for providing world class customer service support to our customers.

Primary Job Duties:- Identify and assess customers’ needs to achieve satisfaction.- Manage large number of incoming calls and customer service inquires and complete timely follow up work as needed. - Address customer complaints to provide appropriate solutions and escalate to the customer service supervisor when needed. - Go the extra mile to exceed customer expectations. - Respond to email correspondence from internal and external customers in a professional and timely manner.- Must be able to Answer 12-15+ calls per hour or Respond to 10 to 12+ customer care emails per hour or Enter 10-12+ orders per hour or Scan 24-28+ orders per hour- Assist as needed with other customer service workflows.