Brightspeed Customer Service Technician (SkillBridge) - Internship Program

At a glance

Open to

All branches

Format

In person

Length

91 - 120 days

Locations

1 location in Texas

Job locations

Alabama, Arkansas, Georgia, Illinois, Indiana, Louisiana, Michigan, Missouri, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia

Career field

Installation, Maintenance, and Repair

Target MOS/ratings

Since this position is customer-facing, we need people with excellent communications skills who can listen to customers, problem-solve, and collaborate to meet their needs. The training will provide the needed technical knowledge and skills. Some experience in telecommunications may be helpful, but more important is a desire and ability to learn. The Customer Service Technician position is most similar to the following military specialties: electrical installation/repair technicians, telecommunications, radio mechanics/repair technicians, power line specialists, network specialists, wire installers/repair technicians. US Air Force: 2EXXX and 3CXXX series US Army: 21, 25, 31, and 250 series US Coast Guard: Avionics Electrical Technicians, Electrician’s Mates, Electronics Technicians US Marine Corps: 0231, 0631, 0402, 0621, 3404, 0369, 0651, 7204, 0111 US Navy: 718X, AT, CE, DS, ET

Nearest installation

APPLY HERE: https://my.recruitmilitary.com/job/46370520

About the program

Jobs this program prepares you for

Eligibility & prerequisites

Eligibility Factors: General• High School diploma or equivalent experience• Ability to distinguish colors on facilities• A valid driver’s license and satisfactory driving record• Successfully complete a drug test and background check• Successful completion of the Brightspeed SkillBridge training programEligibility Factors: Skills, Requirements, & Qualifications Required:• Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)• Basic computer skills including MS Office applications• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)• Ability to work aloft (e.g. ladder)• Ability to work outside in all weather conditions and at various hours of the day/night• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers• Accountability/dependability (on time and on load when scheduled and serve on call as needed)• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)• Active Listening (ability to take input from customers, managers, and co-workers to problem solve and improve skills)• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions• Active Learning (curious seeker of added information and actively works to improve skills and knowledge).

Training SpecificsOn the Job Training: The training program is designed to provide participants with the knowledge, skills, and abilities necessary to transition into full-time employment with Brightspeed as a Customer Service Technician. Participants will complete a combination of on the job, classroom setting and computer-based training. Participants who demonstrate satisfactory completion of training objectives and receive positive performance reviews are considered for full-time employment at one of Brightspeed’s locations. Trainees who excel in the program and possess prior supervisory experience may be considered for supervisory roles upon successful completion of the program.Equipment and Supplies Required:Attendees must supply their own boots that meet Brightspeed requirements. They must be leather, above-the-ankle, steel/safety toe, steel shank with a defined heel.

Locations & contacts

• Killeen, TX 76540

  Near APPLY HERE: https://my.recruitmilitary.com/job/46370520
  Sheena Tan

  sheenah.tan@brightspeed.com