Technical Support Engineer, Axonius Inc - On-the-Job Training

Axonius is a cybersecurity asset management platform trusted by enterprise organizations worldwide to see and secure every device, user, and software asset across their environment. Axonius is proud to partner with the DoD SkillBridge program to offer transitioning service members a structured, 3-month on the job training designed to launch your career in corporate cybersecurity.

Our Technical Support Engineering team is the backbone of customer success, providing expert assistance to complex technical challenges globally, a collaborative group of problem-solvers who value innovation, teamwork, and continuous improvement. You'll serve as the primary point of contact for assigned tickets, acting as an escalation point for other teams while striving for one-touch resolution. You'll analyze, troubleshoot, and resolve complex technical incidents, interpreting customer questions to provide detailed and timely answers. You'll also create and maintain technical documentation, including knowledge base articles, and write thorough escalation notes for senior engineering teams while providing feedback for process improvements.