Client Success Specialist/Tech Support - Client Success Specialist/VoIP Tech Support

Client Success Specialists are responsible for nurturing the client relationship in every interaction. Client Success Specialists are the first point of contact when a client reaches out via telephone or our ticketing system for technical support, onboarding assistance, or more general questions regarding our platform. While other companies may consider this a technical support or customer support role, the success of our clients in growing their own companies with our platform is always front of mind in everything we do. If our clients succeed, we will succeed.

Cultivate strong client relationships.Identify ways Atheral can further expand the value we provide to our clients.Assist engineering with client-facing support materials, including updating or adding articles to the Atheral Client Success Center.To answer incoming telephone calls from clients in three rings or less.To respond to tickets promptly based on our service level agreement.To be timely.To be an active part of the Atheral team and contribute positively to the team culture.Additional duties and responsibilities may be assigned as needed.