IT Systems Analyst I - Job Training Program

Company Profile:Alabama Ag Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. The institution is headquartered in Montgomery with ten offices that service the lower 40 counties of Alabama. With over $1.3 billion in assets, the institution is a cooperative and part of the nationwide Farm Credit System. JOB PURPOSE AND SCOPE: Provides daily computer help desk support for association staff and Board of Directors. Serve as the first point of contact for users seeking technical assistance. Identifies, investigates, researches, logs and prioritizes end-user questions and problems as well as recognizing, isolating and resolving desktop computer and network system problems. Escalates issues to appropriate technical, professional, or service personnel for repairs and follows up as required. Performs a variety of moderately complex computer and local area network hardware and software support duties; works under moderate supervisio

ESSENTIAL FUNCTIONS:Monitor and respond to user requests for technical assistance. Log all help desk interactions.Diagnose and resolve desktop computer software and hardware issues including network and phone connectivity issues.Research end-user questions using available information resources.Identify and escalate issues requiring urgent attention.Assist senior-level staff or management with the IT resources planning process.Research products and coordinates with vendors to stay abreast of evolving technologies to help assist with the development of association standards for equipment purchases to complement district network needs and establish cost-effective replacement practices for periodic replacement of equipment.Assist with managing, maintaining, and inventorying the IT assets and equipment of the Association. Track and manage IT assets, including inventory, procurement, and disposal. Ensure proper documentation, licensing, and compliance with organizational policies.Perform installation/maintenance of