# OBXtek, Inc.

Provider: [OBXtek, Inc.](https://programs.cccareers.org/providers/obxtek)

- Program type: Internship
- Branches: All branches
- Format: Hybrid
- Length: 1 - 30 days
- Locations: Mc Lean, VA
- Website: https://www.obxtek.com
- Contact: Victor Castro, vcastro@obxtek.com
- Page: https://programs.cccareers.org/programs/obxtek-inc-tcuwfr

## Summary

Up to 30 days training in a corporate internship with OBXtek IT department.

## Job description

OBXtek, a leader in government contracting, is seeking a transitioning service-member, eligible for the DoD SkillBridge program to join our team as a Help Desk Specialist. No experience necessary. As a SkillBridge authorized organization, we will train you. As a Help Desk Specialist at OBXtek, you will be responsible for providing on-site and remote technical assistance and support to our employees, ensuring the efficient operation of their hardware and software systems. This role is ideal for candidates who have a passion for technology, strong critical thinking skills, and experience with Microsoft 365, Intune, basic network skills, and conference room maintenance.Key Responsibilities below.- First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance through phone, email, or in-person visits.- Issue Resolution: Diagnose and troubleshoot hardware, software, network, and basic network issues, aiming for timely resolution. Escalate complex problems to the appropriate team when necessary.- Microsoft 365 and Intune Support: Provide support for Microsoft 365 applications, including Outlook, Word, Excel, and Teams. Assist in configuring and troubleshooting Microsoft Intune settings and policies.- Basic Network Skills: Assist in maintaining and troubleshooting basic network issues, including connectivity, DHCP, DNS, and basic firewall configurations.- Conference Room Maintenance: Ensure conference rooms are equipped with necessary technology (audio-visual equipment, video conferencing systems, etc.) and troubleshoot any technical issues during meetings or presentations.- User Account Management: Manage user accounts, permissions, and access rights in various systems, ensuring data security and compliance with company policies.- Hardware Support: Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. Perform hardware and software upgrades as needed.- Documentation: Maintain accurate records of IT issues, resolutions, and user requests. Create and update documentation for standard operating procedures and knowledge base articles.- Training and Education: Assist in conducting training sessions for employees on basic IT functions, software applications, and best practices.- Security Compliance: Help enforce IT security policies, procedures, and protocols. Collaborate with the security team to identify and mitigate potential security risks.- Vendor Liaison: Interact with third-party vendors for hardware and software support, warranty claims, and procurement of IT equipment.Hybrid: Must be able to come into Office in McLean on Mondays and as needed.

## Locations

- Mc Lean, VA, 22102

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.