# Job Training Program

Provider: [Montana Department of Justice](https://programs.cccareers.org/providers/montana-department-of-justice)

- Program type: Job Training
- Branches: All branches
- Format: In person
- Length: Duration not listed
- Locations: Helena, MT
- Website: https://dojmt.gov
- Contact: Armando Oropeza, armando.oropeza@mt.gov
- Page: https://programs.cccareers.org/programs/montana-department-of-justice-job-training-program-jp3dh6

## Summary

The IT Systems Support 1’s primary function is to answer computer users’ inquiries regarding computer software/hardware operations and to resolve problems over the phone, via remote assistance, e-mail, or walk-in.

## Job description

Training: Training will be conducted 2 hours per day, 5 days per week for 6 months. The remaining portion of the day (6 hours) will be practical application of training received. Type of Instructional Model Training will be provided through computer-based training, on the job training, as well as mentorship with experienced professionals. Objectives: • Demonstrate the ability to complete tasks independently as training sections are completed. • Demonstrate excellent and professional customer service skills. • Demonstrate the ability to manage multiple priorities in a sometimes-stressful environment. Requirements/Task(s): Task 1: Password Resets. Task 2: Ticket Generation for internal and external users. Task 3: New employee onboarding and device setups. Task 4: Disposal of surplus equipment. Assessments: Assessments will be based on the ability of the individual to complete objectives, training, and daily tasks. Successful applicant(s) will be subject to: Criminal History Fingerprint Check and Driving History.

## Locations

- Helena, MT, 59601

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.