# IT Help Desk Agent - Internship

Provider: [Iowa Department of Workforce Development](https://programs.cccareers.org/providers/iowa-department-of-workforce-development)

- Program type: Internship
- Branches: All branches
- Format: Hybrid
- Length: 91 - 120 days
- Locations: Marshalltown, IA
- Website: https://www.workforce.iowa.gov
- Contact: Grant Grimmett, grant.grimmett@mechdyne.com
- Page: https://programs.cccareers.org/programs/iowa-department-of-workforce-development-it-help-desk-agent-internship-0qeh51

## Summary

Mechdyne Corporation - IT Help Desk Agent: What You'll Do:• Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues• Work across several different unique client environments• Proactively work towards Key Performance Indicators• Adhere to industry security standards, diligently protecting company, client, and personal information

## Job description

Mechdyne Corporation - IT Help Desk Agent: IT Help Desk Agent Job DescriptionAt Mechdyne, we don’t just solve IT problems—we create solutions that empower businesses and keep technology running smoothly 24/7. As an IT Help Desk Agent, you’ll be part of a dynamic and supportive team that thrives on problem-solving, collaboration, and continuous learning.We are looking for motivated IT professionals with a passion for customer service and technical troubleshooting. If you're ready to expand your expertise and work in a fast-paced, multi-client environment, Mechdyne is the place to grow your career.

## Locations

- Marshalltown, IA, 50158

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.