# Customer Service Representative I

Provider: [Buyers Products Company](https://programs.cccareers.org/providers/buyers-products)

- Program type: Not listed
- Branches: All branches
- Format: In person
- Length: 31 - 60 days
- Locations: AK
- Website: https://www.buyersproducts.com
- Contact: Gwen Blagg, gblagg@buyersproducts.com
- Page: https://programs.cccareers.org/programs/buyers-products-company-customer-service-representative-i-27jxsa

## Summary

Buyers Products Company, a leading manufacturer in the work truck industry, is searching for a Customer Service Representative to complement the skills and talents of our Customer Service Team.The Customer Service Representative is responsible for providing world class customer service support to our customers.

## Job description

Primary Job Duties:- Identify and assess customers’ needs to achieve satisfaction.- Manage large number of incoming calls and customer service inquires and complete timely follow up work as needed. - Address customer complaints to provide appropriate solutions and escalate to the customer service supervisor when needed. - Go the extra mile to exceed customer expectations. - Respond to email correspondence from internal and external customers in a professional and timely manner.- Must be able to Answer 12-15+ calls per hour or Respond to 10 to 12+ customer care emails per hour or Enter 10-12+ orders per hour or Scan 24-28+ orders per hour- Assist as needed with other customer service workflows.

## Locations

- AK

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.