# IT Internship - Internship Program

Provider: [Bentex Group](https://programs.cccareers.org/providers/bentex-group)

- Program type: Internship
- Branches: All branches
- Format: In person
- Length: 151 - 180 days
- Locations: NY
- Website: https://www.bentex.com
- Contact: Michael Ribot, mribot@bentex.com
- Page: https://programs.cccareers.org/programs/bentex-group-it-internship-internship-program-ewdaw3

## Summary

This full-time, 90–180-day internship (M–F, 9 AM–5 PM) Through hands-on projects and guided learning, you’ll explore every layer of desktop and network support—from fixing broken hardware to troubleshooting software, managing tickets, and ensuring smooth day-to-day operations.

## Job description

The Desktop Support Internship at Bentex Group provides structured, on-the-job training under the guidance of the desktop support engineering team. Over the course of the program you can expect to be involved in the followingDesktop Support – onboarding, ticketing systems, and service desk workflowsHardware Troubleshooting – diagnosing, repairing, and upgrading laptops, desktops, and peripheralsSoftware Troubleshooting – resolving OS/application issues, patching, and installsNetwork & Security – assisting with connectivity issues, user access, and basic security protocolsHelp Desk Operations – managing incidents, documenting fixes, and providing end-user trainingDaily responsibilities will include:Tier 1- 3 desktop support for end-users across multiple locations with hands-on troubleshootingConfiguring and maintaining workstations and mobile devicesMonitoring network activity and escalating issues as neededLogging, prioritizing, and closing help desk ticketsCollaborating with the IT team to improve service delivery

## Locations

- NY, 10001

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.