# Military Fellowship Program

Provider: [American Telephone and Telegraph Company (AT&T)](https://programs.cccareers.org/providers/american-telephone-and-telegraph-at-t)

- Program type: Fellowship
- Branches: All branches
- Format: In person
- Length: Duration not listed
- Locations: Dallas, TX
- Website: https://www.att.jobs
- Contact: AT&T, g10914@att.com
- Page: https://programs.cccareers.org/programs/american-telephone-and-telegraph-company-at-and-t-military-fellowship-jzb7sb

## Summary

Job Title: Specialist Network Technology Support Service Assurance

## Job description

Responsible for supporting the customer experience by effectively coordinating service operations and addressing client needs using industry-standard protocols. Customer Issue Resolution and Communication: Acting as the primary point of contact for escalated customer issues and resolving them promptly & effectively. Maintaining clear, professional communication with customers and executive staff.Service Quality and Process Improvement: Monitoring and assessing service quality, developing and implementing strategies for process improvement.Data Analysis and Reporting: Utilizing online tools to extract, analyze, and customize performance data for stewardship reports, driving actionable items to support customer needs.Customer Training and Tool Promotion: Educating customers on the use of online servicing and billing tools, leading training sessions to improve customer self-service capabilities and promoting the use of these tools as alternative solutions.Relationship Management and Policy Implementation: Fostering strong relationships with key customers and stakeholders, developing and maintaining customer-specific service guides, and implementing comprehensive programs to minimize churn and ensure compliance with service policies.

## Locations

- Dallas, TX, 75202 (near 208 S. Akard St.)

Source: public DoD SkillBridge listings via CCC Programs. Confirm details with the provider and your chain of command.